Terms of Sale

1.1. This document is a public offer by the budbeflowers online store (hereinafter — the Seller, we) to enter into a distance retail sale contract for goods through the website budbeflowers.ge (and its language versions /, /en/, /ru/).

1.2. Placing an order on the website and/or agreeing to the terms when placing an order means acceptance of this offer by the Buyer (acceptance) on the terms set out here and on related pages of the website (including Delivery & Payment).

1.3. The contract may be concluded in Georgian, English, or Russian (website interface). Mandatory legal information is available in Georgian; EN/RU are additional versions.

1.4. The current version of the offer is always available on the Terms page of the website. Continuing to place an order after a new version is published means agreement with it for new orders.

Contact page: Contacts. Messengers (WhatsApp, Telegram, Instagram) — on the Contacts page and in the site footer.

The Seller's full legal details (name, identification number, registered address) are set out in §13.

3.1. The Seller sells goods from the website catalogue: bouquets of fresh and dried flowers, cut flowers, sweets, toys, greeting cards, carriers/packaging, and other gifts listed in the catalogue, as well as items agreed individually.

3.2. Delivery — within Tbilisi; outside the city — by prior agreement only. Store pickup — by prior order. Orders from abroad via the website are possible; physical delivery beyond the agreed zone is not provided.

3.3. Zones, rates, courier services, time slots, and pickup procedure — on the Delivery & Payment page and when placing an order. If there is any conflict regarding cancellation and refunds, this offer takes priority.

4.1. Prices on the website are shown in lari (₾) and are final payable amounts unless stated otherwise. The order total (goods + delivery/fees, if applicable) is displayed before payment confirmation when placing an order.

4.2. 100% prepayment applies to all orders, including custom ones.

4.3. Payment — cashless only through the website using methods available at the time of order (via a payment provider). Couriers do not accept cash. The current list of methods and special cases (including payment arrangements for customers from Russia) — on Delivery & Payment and when placing an order.

4.4. If payment is not completed, the order is not assembled and may be automatically cancelled after 48 hours.

5.1. The Buyer selects goods, delivery method (delivery or pickup), date/time window (if applicable), and provides contact and delivery/recipient details.

5.2. Before final confirmation, the Buyer may correct data in the order form.

5.3. By clicking the place-order button (with text about the obligation to pay), the Buyer confirms that the order creates a payment obligation.

5.4. After the order is placed, the Seller confirms receipt via contact channels provided by the Buyer (including email, if provided). Further status updates — via the same or other agreed channels (email, phone, messengers).

5.5. The Seller may suspend order acceptance on the website (holidays, high load, etc.); the current status is visible when placing an order.

5.6. The Seller may refuse to fulfil an order or cancel an already placed order for its own reasons (including stock unavailability, inability to deliver within agreed timeframes, or other circumstances). The Seller notifies the Buyer via available contact channels. If cancelled at the Seller's initiative, amounts paid are refunded to the Buyer in full within the timeframes set out in §7.5.

6.1. Changes and payment for added items — by agreement with the Seller, preferably before assembly starts (contacts on the website / in this offer).

6.2. If a variety is unavailable, the Seller offers a substitute; if it is not suitable and assembly has not started — refund for agreed items (§7). Practical examples — also on Delivery & Payment.

Calculations are made per order line (not "the whole receipt = one bouquet"). Refund % is the share of an item price returned to the buyer; retained % is the share kept by the shop.

Packaging/carrier included in the main item price is not a separate refundable line.

Mixed order: amounts are calculated per line separately (example: bouquet A + sweets B + toy C at "assembled" stage → 80%×A + 100%×B + 100%×C + 100%×delivery).

A — no "change of mind" refund. Defect / seller error — replacement or full refund.

A* / C — up to 14 days if in resale condition (criteria — §8.5).

B — no "change of mind" refund.

D — no refund.

Return delivery for C/A* refusal within 14 days — at the buyer's expense, except where the seller is at fault. Self-pickup at the pickup point — no courier fee paid by the shop.

Contact us via WhatsApp, Telegram, Instagram, or by phone +995 571 034 946 / email bud8be@gmail.com (also the Contacts page).

Refunds of amounts paid — without undue delay and no later than 14 calendar days from when the Seller received notice of cancellation / withdrawal with refund (Law of Georgia on Consumer Rights Protection, Art. 15). Card crediting may depend on the bank and payment provider, but the Seller initiates the refund within these timeframes.

When exercising withdrawal rights with return of goods, the Buyer sends goods to the Seller no later than 7 calendar days from the withdrawal notice (Art. 15), unless the Seller offers to collect the goods. Direct return delivery costs — per §7.4.

If payment fails, the order is not assembled and is automatically cancelled after 48 hours.

8.1. For distance contracts, the consumer has the right to withdraw within 14 calendar days without stating a reason — except where the law allows an exception.

8.2. For budbeflowers orders, the following approaches apply in particular (group details — §7): A (fresh bouquets / made-to-order assembly) — generally exceptions for goods that deteriorate quickly and/or are made to order / personalised; no "change of mind" refund after handover. A* (mixed dried flowers) — after handover, withdrawal within 14 days only if in resale condition (§8.5). B (sweets) — no "change of mind" withdrawal after handover (nature of goods). C (toys, vases, etc. without our personalisation) — up to 14 days after receipt only if in resale condition (§8.5). D (personalised card with our text) — personalisation; withdrawal for this item does not apply once the text is considered written (§7.2).

8.3. To declare withdrawal for applicable categories: contact bud8be@gmail.com or via contact channels on the website with the order number within the withdrawal period (§8.1 / §7.4). Return of goods — no later than 7 calendar days from notice (Art. 15); self-pickup or return delivery at the Buyer's expense, except seller fault (§7.4). Refund by the Seller — no later than 14 calendar days from notice (Art. 15); the Seller may withhold refund until goods are received or proof of dispatch is provided, if permitted by law. Goods accepted for return must meet resale condition (§8.5); otherwise the Seller may refuse a refund with reasons.

8.4. Product defects / seller error — replacement or refund by agreement, regardless of group; not to be confused with "change of mind". Resale condition requirement (§8.5) does not apply to the extent the defect is the Seller's fault.

Goods are accepted for return (for "change of mind" withdrawal for groups A* and C) if they:

have not been used as intended;

are not soiled, without signs of use, odours, or stains;

have no damage, chips, scratches, or other defects arising after handover to the Buyer;

are complete (all parts, elements, instructions if supplied);

retain tags, labels, seals, and stickers that were on the goods at handover;

for toys and factory-packaged goods — where possible, in unopened original packaging / with seals intact.

The Seller assesses resale condition. If a refund is refused, the Seller states the reason (with photos if needed).

The courier waits for the recipient for no more than 10 minutes from arrival at the address — regardless of whether contact with the recipient or sender was successful. If the order is not handed over within this time, the courier leaves and the order returns to the shop.

The recipient may collect the order by pickup (no extra fee; delivery cost is not refunded). Or the sender may order redelivery (paid as a new delivery order). If neither option is chosen — the order is cancelled under §7.3 rules for "after courier departs" (for A/A* — 50% refund of bouquet price; delivery is not refunded; other items — per group table).

The Buyer must ensure the recipient is available during the chosen delivery window.

10.1. Personal data is processed in accordance with the Law of Georgia on Personal Data Protection and the Privacy Policy on the website.

10.2. Typical processing purposes: order fulfilment, delivery contact, accounting, payments via payment provider, legal compliance. Details — in the Privacy Policy.

10.3. Cookies and similar technologies — per the Privacy Policy and consent banner settings on the website.

11.1. For orders, cancellations, and complaints: bud8be@gmail.com, +995 571 034 946, messengers, and the Contacts page.

12.1. The law of Georgia applies to this offer and contract.

12.2. Invalidity of one provision does not affect the validity of the remaining provisions.

12.3. Matters not covered by this offer are governed by the legislation of Georgia and information on the website (including Delivery & Payment), unless it conflicts with this offer regarding cancellation and refunds.